Frequently Asked Questions
F.A.Q.'s
-
How do I order?
- How do I find what I'm looking to buy?
How can I pay? Is it safe to use my
credit card?
- Do you ship internationally?
How long will it take to get what I
order? How much do you charge for shipping?
- How do I contact Customer Service?
1. How
do I order?
It's fun and easy to order at tbmall.com. If this is your first time
buying something, or if you're sending a gift to a friend, you'll want
to place items in your shopping
cart and proceed to checkout through our order form.
2. How do I find what
I'm looking to buy?
There are countless products to discover and buy at tbmall.com. If
you know what you're looking for, simply enter a term or two into the search
page you'll find on most pages of our site and click on the Go!
button.
3. Is it safe to use my credit card?
Shopping at tbmall.com is safe. Security is our first priority and we
take it very seriously. We are continually improving our security
features. At tbmall.com security is as important to us as it is to you.
When you place orders or access your account information, we offer the
use of a secure server. The secure socket layer (SSL) server software encrypts all
information you input before it is sent to us. We use 128 bit SSL the
latest in encryption technology. It's so secure the US government doesn't
allow it to be exported except to Canada. Furthermore, all of the customer
data we collect is protected against unauthorized access through the
latest in firewall software.
4. Do you
ship internationally?
Our merchants will gladly ship anywhere in the world and have several
overseas-shipping options. Read their shipping information for more on costs and time estimates.
5. How long will it take
to get what I order? How much do you charge for shipping?
To find out when you will receive an item, you need to consider the
availability of the item you ordered and the shipping option you
selected:
Read our merchant's shipping policies for more on costs and time estimates.
Sorry, we can't accept orders for our merchants, but we're happy to
answer any questions you may have.
Toll-free in the U.S. and Canada: (877)-7-TBMALL(826-6255)
